Standard delivery
2–4 working days
Plain language, promised
Arrives when we say. Returns, easy.
The good part
Delivery, three ways.
Every parcel is tracked and wrapped like a gift, because it is one.
Express delivery
1–2 working days
Click & collect
Same day from 2pm
Orders placed before 2pm (Mon–Fri) leave the studio the same day. We email tracking the moment your good thing is on its way — no parcel-shaped voids.
Take a little room to decide
30 days. Zero drama.
Take a little room
You have 30 days from delivery to decide. Unused, in its original wrap, tags on.
Start the return
Email your order number to hello@lumamarket.example and we’ll send a prepaid label within the hour.
Refund, fast
Money back to the original payment method within 3–5 working days of the parcel landing with us.
Something unusual — a missed delivery, a damaged wrap, a gift that arrived late? Email hello@lumamarket.example or use the contact form and we’ll make it right, quickly.