Your details, kept properly.

01The short version

We collect only what an order needs: your name, mobile number and delivery address, plus the items you ordered. We use them to confirm your order by phone and to deliver it. We do not sell your information, and we never use it for marketing.

02What we collect

When you place an order we collect: your full name, your mobile number, your delivery address, and the products, quantities and totals in your order.

We do not create accounts and we do not collect passwords. We do not take card details or any payment information on this website — payment is settled directly with our team after your confirmation call.

Like most websites, basic technical data (such as your browser type) may appear in server logs used only to keep the site running.

03How we use your information

To call you and confirm your address, stock and delivery timing before anything is dispatched.

To prepare, dispatch and track your delivery, and to handle returns or refunds if you ask for one.

To keep a record of the order for accounts and customer-support purposes.

04Where your information goes

Order details are stored in our order book, a private Google Sheet maintained through Google Apps Script, and a notification containing the same order details is sent to our seller team on Telegram. Both are controlled by Luma Market and are not public.

Your bag (cart) is kept in your own browser's local storage so it survives a refresh; that data stays on your device until you order or clear it. The admin panel on this site is a demonstration that also stores data only in the browser running it.

We do not sell, rent or trade your personal information with anyone.

05Cookies and local storage

We do not use advertising or cross-site tracking cookies. We use your browser's local storage for two things only: remembering the items in your bag, and (for the admin panel) keeping you signed in on that device.

You can clear this data at any time from your browser settings; your bag will simply start empty.

06How long we keep it

Order records are kept for as long as needed to serve you as a customer and to meet basic accounting needs, then removed. If you would like your details removed sooner, contact us and we will delete them.

07Your choices

Ask us what we hold about you, correct it, or delete it — one message is enough, and we will action it within one working week.

Since we only contact you to confirm orders you place, there is nothing to opt out of. We will never add you to marketing lists.

08Changes and contact

If this policy changes we will update this page and the date below. Questions or requests: email hello@lumamarket.example or use the contact form — the same details you trust us with are handled the same way there.